Definitions :
The host: Mas Aupiho, entity in its capacity as a holiday rental company that offers seasonal rentals.
Email address of the site : reservation@masaupiho.com
Site : This website (masaupiho.com)
Client : Any user of the site who orders, purchases or reserves the products and services offered published on the website of Mas Aupiho
Publisher: Mas Aupiho, Alpilles Provence and Agence By Lomé are of the publisher of this website as well as the directly linked sub-sites and URLs.
Internet user : Any natural or legal person, under private or public law, connecting to the Site.
Announcement: A web page that details the characteristics of a holiday rental or a product or service with a (detailed) description, features, photos, videos, availability and price schedule.
Secure payment modules : Stripe or Paypal or bank transfer.
Reservation software : Octorate
Travel insurance : Cancellation, assistance and health protection insurance offered for bookings BeSafe (AXA)
General terms and conditions of sale : By confirming your booking in the octorate booking module you agree to the general terms and conditions applicable at the time of your booking, in the confirmation email of your booking you will find the full general terms and conditions.
Purpose of the site
This website publishes, aggregates, references and disseminates its advertisement, offers of tourist accommodation, seasonal accommodation, tourist services, tourist information, links to partners, aiming to rent its property to tourist customers and to put partners in contact with customers or customers with partners. L'Hébergeur location saisonnière offers an internet solution to promote the secure booking of products and services through the use of booking software and secure payment via Stripe or Paypal or by bank transfer. The holiday accommodation offers and all information about the accommodation (photos, detailed descriptions, geographical location & prices) come exclusively from The Host. No text or audiovisual images may be used without the consent of The Host. The holiday rental offer is published by means of a computerised reservation software programme, with availability updated daily, each reservation will be confirmed by The Host, any errors in availability, linked to the computer system, or input errors are not the responsibility of The Host. All published advertisements are classified randomly on the site, without defining a display priority according to the partners.
Partners can also provide real-time availability and prices via webservices, as well as a secure online payment solution 100%
Acceptance of the general conditions of use
Browsing the Site implies acceptance by all Internet users of these general terms and conditions of The Host. Simply connecting to the Site implies full and complete acceptance of these general conditions. These general terms and conditions are applicable to the relationship between the parties to the exclusion of all other terms and conditions, particularly those of the Customer. The Internet user acknowledges that he/she has read them fully and accepts them without restriction. Acceptance of these general conditions assumes that Internet users have the necessary legal capacity to do so, or failing this, that they have the authorisation of a guardian or curator if they are incapable, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
The contractual terms and conditions of the respective partners for holiday rentals and services apply in addition to these.
Reservation
In order to make a reservation, the client must select rental nights and/or a product or service. The availability of products is indicated on the website. The Client must complete all fields on the booking form. Babies and young children are considered as individuals in their own right, unless otherwise indicated in the description of the offer, or in the general terms and conditions of sale of The Hoster.
The customer undertakes to check immediately whether the booking confirmation he/she has received is correct and to report any errors by email to The Host as soon as possible.
The Client accepts the general terms and conditions of sale by validating the booking.
The L'Hébergeur reservation form is secured by an SSL certificate which ensures encryption of the data entered. Each reservation is accepted under the condition of receipt of :
- The deposit for refundable fares with cancellation conditions.
- Overall amount for non-refundable fares.
If the customer chooses to pay online, the secure online payment modules used are Stripe or Paypal or bank transfer. Stripe accepts payments by most credit cards, giropay, sofort, ideal, bancontact, sepa, apple pay and others.
After validation of the form, the reservation is automatically transmitted to Villa Drossa, which manages the payments, the terms of payment, the deductions of the sums relating to the reservation, or the deposit and the sending of various documents relating to the stay.
Prices and payment terms
Any bank charges (national or foreign) are to be paid by the customer. The applicable prices are those displayed on the site on the day of the order. Prices may be modified at any time. The customer is informed that the prices displayed are only valid on the day and at the time of the order. The prices are indicated on the site in euros, all taxes included. The customer's bank card or bank account will only be debited once the reservation has been accepted by L'Hébergeur.
Right of withdrawal
The Client/Consumer is aware that, as an exception to the provisions previously set out in particular in Article 221-28 of the Consumer Code, Article L. 221-28 12° of the said Code provides that contracts for the "provision of services: accommodation, transport, catering, leisure activities which must be provided on a specific date or at a specific time" are excluded from the benefit of the right of withdrawal. Therefore, he acknowledges that he will not be able to avail himself of the above-mentioned withdrawal period.
Rescission / modification / cancellation of the reservation
The customer may terminate, modify or cancel the booking of their rental property in accordance with the rules defined in article 13 of the general terms and conditions of sale. The conditions for modifying and cancelling a reservation in force are those applied by The Hoster, and accepted by the customer, on the day of the reservation procedure. The date of receipt of the declaration of cancellation/amendment/change shall be deemed to be the date of receipt. It is recommended that the customer cancels in writing/e-mail. Depending on the time of cancellation and the contractual terms and conditions issued by The Host or the service partner, the customer may be required to pay a cancellation fee as set out in the general terms and conditions of sale.
Insurance
It is recommended that the customer take out a travel or trip cancellation insuranceThis is because even small accidents can lead to considerable expenses, which are not necessarily covered by the usual health insurance.
Identity papers, visas and health
Each customer is personally responsible for compliance with applicable national and foreign regulations regarding entry and exit, health, identity documents or passports and visas.
Occupation of the holiday home
The client is responsible for any damage caused during his stay (unless this is due to normal wear and tear or a defect in the equipment) and for certain risks linked to his presence (fire, water damage, etc.) for which he must be insured.
Responsibility for publications
The Host publishes its hosting offer and products and services offered by partners. It provides information which, despite our vigilance, may contain inaccuracies, omissions, approximations or out-of-date information, for which it therefore declines all responsibility and does not guarantee the veracity or exhaustiveness of this information. The Host may direct the user to third-party sites via links, the information on which may in no way engage the responsibility of the Host. Descriptions and prices are non-contractual and subject to change without notice.
Processing of personal data
Internet users are free to provide personal information about themselves. The provision of personal information is not essential for navigation on the site. Reservations on the site require the collection of a certain amount of personal information. Internet users who do not wish to provide this type of information necessary for the reservation procedure will not be able to make a reservation. The personal data collected is subject to computer processing and is necessary for the fulfilment of its contractual obligations by The Host. This data is kept by The Host, its reservation software or its Stripe payment module in this sole capacity. The Host undertakes not to use it in any other context, nor to pass it on to third parties, except with the express agreement of the Clients or in cases provided for by law. In accordance with the provisions of the French Data Protection Act of 6 January 1978, the details of all Clients registered on this site are saved for a period of one year, which is a reasonable period of time necessary for the proper administration of the site and for normal use of the data. Clients have the right to oppose, question, access and rectify the data they have provided. To do so, they simply need to make a request to the email address at the top of this page (you can find more information on the pages dedicated to the RGPD at the CNIL). In accordance with the regulations in force, your request must be accompanied by a photocopy of an identity document and specify the address to which the reply should be sent.
Cookies
In accordance with Ordinance No. 2011-1012 of 24 August 2011 on electronic communications and the two exceptions to the obligation to obtain prior authorisation provided for in Article 32 II of the French Data Protection Act, the Internet user is hereby informed that the Host may place a cookie on his or her computer in order to allow optimal browsing. We do not use marketing cookies. The Internet user is informed that cookies are small files installed on the Internet user's computer via his/her browser, which make it possible to identify and remember his/her connections to different Internet pages and that they have a limited lifespan. These cookies are intended to be kept on the Internet user's computer for a variable period of up to one year. The Internet user has the possibility of blocking, modifying the duration of conservation, or deleting these cookies via the interface of his browser. If he/she were to delete them, he/she would be warned that browsing on the Site would not be optimal. Internet users also have the possibility of deleting the cookies placed on their computer, by going to the menu of their browser provided for this purpose.
IP addresses
The IP address corresponds to a series of numbers separated by dots enabling the unique identification of a computer on the Internet. The Host reserves the right to collect the public IP address of all Internet users and to keep it for the period required by law. In accordance with the legislation in force, the Host must communicate all personal data relating to an Internet user to the authorised authorities upon judicial requisition or to any person upon a judicial decision. The IP address may be matched with the actual identity of the Internet user in the event that this information is communicated by an Internet access provider.
Site malfunctions
Force majeure" means any impediment, limitation or disruption of the site or services due to fire, epidemic, explosion, earthquake, fluctuations in bandwidth, failure attributable to the access provider, failure of transmission networks, collapse of installations, illicit or fraudulent use of passwords, codes or credentials provided to the customer, hacking, a security breach attributable to the site host or developers, flooding, power failure, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the control of The Host. In the event of it being impossible to access the Site due to technical problems of any kind, the Internet user or the client may not claim any damages and may not claim any compensation. The unavailability of one or more online services, even if prolonged and without any time limit, shall not constitute a prejudice for Internet users and customers and shall not in any way give rise to the granting of damages.
Published content
The content published by the customer on the pages of the site, in particular comments and opinions, are under the full and complete responsibility of the customer. Pursuant to Article 6-I-4 of the Law on Confidence in the Digital Economy, the client must be aware that an abusive notification of allegedly illicit content may engage his responsibility and that it is punishable by one year's imprisonment and a fine of 15,000 euros under Article 6-I-4 of the Law on Confidence in the Digital Economy.
Intellectual property
The content, structure and software used to operate the Site are protected by copyright. All reproduction rights are reserved, copyright, of all or part of this site on a paper or electronic medium is formally prohibited unless expressly authorized in writing. Any representation or reproduction in whole or in part without the consent of L'Hébergeur, Alpilles Provence, Agence By Lomé, Reservation Software, Paypal or Stripe or their beneficiaries or assignees constitutes a violation of the provisions of the Intellectual Property Code and may give rise to legal proceedings. The same applies to the translation, adaptation or transformation, arrangement or reproduction by any art or process. This entire site is subject to French and international legislation on copyright and intellectual property.
Regulation concerning notices
All opinions published on this site express the views and opinions of the authors and not of the administrators or moderators of this site (except for posts and replies made by themselves). The administrators and moderators cannot therefore be held responsible for the content of these messages, although they undertake to remove any generally objectionable or illegal material as quickly as possible. As users, you agree not to post any abusive, obscene, slanderous, hateful, threatening, sexual or other material that may violate any applicable laws. You acknowledge that the administrators and moderators have the right to remove, edit or move any posting at any time should the need arise. You agree that any information you enter will be stored in a database. If your account is blocked or closed, you will no longer be able to claim ownership of your writings except those directly relating to your private life. The latter can be deleted at your request by a site administrator, upon simple request from you to the address email communicated at the top of the page.
Provisions concerning the general conditions of use
These general terms and conditions of sale and use of the site are subject to French law. They may be modified at any time. The general conditions applicable are those in force on the day of the reservation made by the Internet user or the client.
